Case Study

Surrey County Council

Assisting Surrey County council on the road to digital transformation.

The Situation

Councils are IT Leaders: Many Councils have taken the road of digital transformation, and it’s fair to say they have become front runners when it comes to using the latest technology as part of their IT strategy.

Defect reporting is an excellent example of engaging with citizens and crowd-sourcing vital information from the field, and the way we delivered this was adding value from day one because the back office processes and information flows are completely optimised and automated.

OutSystems Platform is the perfect environment to deliver apps to Local Governments, because it enables quick delivery, great UX and solid integration with external systems. Many Councils have gone for OutSystems, delivering apps across many functional areas, including defect reporting and management as well as online self-service in the broadest sense. This approach really maximises citizen engagement and provides full visibility to the community.

In other words: OutSystems has become the platform of choice and it delivers on its promises: reduced total cost of ownership, enterprise grade architecture, security and scalability and most importantly process automation and citizen self -service.

The Project

The Surrey project had to be delivered within a very tight timeline, as it was part of a bigger IT landscape reorganision and simplification. Thanks to the great cooperation with all parties involved (Surrey County as well as Contractors) we got the job done on time and within budget.

We see this project as another illustration that Councils using the Outsystems Platform are fast becoming true leaders in digital transformation.

“Surrey County Council brought in the services of ISB Smart Solutions to deliver a new defect reporting app. Very quickly a true partnership was established and the pragmatic approach as well as technical expertise shown by both parties have made this project a big success”

The Success Factors

✔ Clearly defined deliverables

✔ Joint project management

✔ Fast iterations and continuous feedback

✔ Drive for process automation and simplification

✔ OutSystems Platform capabilities

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