Case Study

SAP Mobile App

Harnessing the innovation of OutSystems to allow remote users to carry the power of SAP anywhere, anytime, on any device.

smartworld on tablet

The Objectives

Faced with a decentralised user base, a complex SAP user interface and challenges with infrastructure, one facilities services company challenged ISB Global to take WR1 mobile; to reach 150 users across the UK and Ireland.

Many companies in the industry face similar challenges; which is why ISB set out to create a truly mobile solution, integrate it with SAP and make it available on a subscription basis as a software-as-a-service (SaaS) solution.

Why OutSystems?

Although initially considering iOS and traditional mobile web development environments to deliver the mobile application, the architectural complexities of delivering a (SaaS) solution, and the need to connect to multiple ERPs located at various customer sites meant a traditional mobile development approach would have taken too much time and too many resources to develop and deploy.

Utilising the OutSystems Platform the mobile application could be brought to market much faster and development time was reduced to a matter of weeks rather than months, thanks to OutSystems’ off-the shelf SAP integration and multi-tenancy capabilities.


The Outcomes

In just two months using the OutSystems Platform, ISB Global created and deployed a mobile application that allows users to carry the power of SAP in their pockets.

With tight integration to SAP, it provides remote and field employees the ability to record and monitor customer service requests via mobile and web devices. Its intuitive and easy to use interface increases staff efficiency and reduces training needs because it offers a fine-tuned workflow, free from the UI complexities of SAP.

Branded Smart!World. This highly usable SaaS solution manages customer service requests and presents them to field workers on any device. It is a 100% SAP integrated cloud solution that renders only the data needed to complete a job as efficiently as possible, guiding users through the process.

Smart!World offers customer support staff the ability to register, monitor and trace service call requests with real-time integration with the company’s on-premises SAP ERP. The mobile user interface is easy to use and available on all devices.

The Benefits

✔ Provides full-service call visibility to across numerous locations
✔ Creates service call requests
✔ Enables fast service call entry and assignment for improved customer service
✔ Visualizes key statistics in the service call dashboard
✔ Integrates in real time with multiple instances of SAP Business One
✔ Savings of $300,000 a year in software and hardware
✔ Fine-tuned user experience for customer support staff
✔ Real-time integration with SAP Business One
✔ Potential to extend to full breath of SAP’s ERP

smartworld on tablet

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